Ten years after it was first published, its message is still just as timely. Two great quotes that sum up the thesis of the book are:
"A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies."and:
“The long silence — the industrial interruption of the human conversation — is coming to an end. On the Internet, markets are getting more connected and more powerfully vocal every day. These markets want to talk, just as they did for the thousands of years that passed before market became a verb with us as its object.”
"the Net certainly has changed that situation in the last ten years. As PR people you’d think we’d be the first ones to get this clue. After all, PR is about communication and conversations... Better late than never. Don’t let another ten years go by. This is the core of PR today. Get the clue and get on board."If you haven't read the book, it's time. Don't let another 10 years go by before you get the clue.